The ideal candidate will possess strong sales, interpersonal, and organizational skills. They should be comfortable with multitasking and be able to manage their resources to meet the quotas assigned to their role.

At our company, we value and care for people, both within and outside our team. We strive to create a positive and supportive work environment where every employee can develop and thrive.

Responsibilities:

• Build and maintain client relationships
• Track and record metrics throughout the sales process
• Meet and exceed financial goals
• Understand and stay up-to-date with industry and competitive landscape knowledge

Qualifications:

• Bachelor’s degree
• 2-3 years of business experience
• Strong written and verbal communication skills
• Excellent organizational skills
• Proficiency in Microsoft Office
• Ability to harness financial data to inform decisions

Why join us:

• We foster an inclusive and supportive work environment
• We offer opportunities for continuous professional development
• We are committed to the satisfaction and well-being of our employees
• We value and respect our clients, building lasting and meaningful relationships

Join us and be part of a company that truly cares about its employees and clients!

Skills:

Attend, record, correct, or provide support for requests regarding computer or communication equipment assigned to SISAP personnel.

Technical Functions:

• Contact with internal clients, registering requests received via telephone and/or email, for support time allocation;
• Prepare and coordinate the delivery of computer equipment assigned for work to internal users;
• Support for the resolution of problems reported by internal users related to computer or communication equipment;
• Support to IT service managers, if requested;
• All the above processes include documentation.

Administrative Functions:

• Manage the inventory of computer equipment assigned to internal users;
• Ensure the provision of services according to the defined SLA in the provision of attention to requests, continuously monitoring cases until confirmation of acceptance of closure by the requesting SISAP personnel;
• All the above processes include documentation.

Knowledge in:

• Solid knowledge in Windows operating system
• Fundamentals of networking knowledge (TCP/IP, network layers, Ethernet)
• Knowledge of malware and Antivirus operation
• Basic knowledge of IOS and Linux Operating Systems

Personal Qualities in the Role:

• Extremely curious
• Abstract thinking
• Can communicate with various groups with very different requirements
• Responds appropriately to frustrating situations

Experience: 1-2 years of experience in help desk and Windows client platform

Technical English (written and spoken): Desirable

Work Schedule: Monday to Friday – On Call as per work plan

Are you looking for a new job challenge?  We are hiring a Computer Systems engineer!

We are interested in candidates from Guatemala, El Salvador, Nicaragua, Honduras, Mexico, Colombia, Peru and Argentina.

The engineer will learn our Identity product and provide technical consulting and support to our products portfolio.

As an engineer you will:

• Manage customer support cases: collect customer architecture, analyze logs, identify issues, and provide solutions.
• Provide technical consulting and be able to explain technical concepts to high and low levels.
• Develop in-depth knowledge of our product and other technologies that interact with it, directory servers, databases, and networking tools.
• Test product functionality.
• Report issues to Development team.
• Eventually participate in late shift rotations.

Skills and Experience

• BS or MS in Computer Science or equivalent in experience (Must Have)
• Knowledge of Java, SQL Programming or equivalent.
• Good written and verbal communication skills (Fluent in English) (Must Have)
• Excellent problem-solving and root cause analysis skills
• Experience working in support for customers based in USA. (Must Have)

Additional Skills Desired

• LDAP directories
• Databases such as MySQL or OracleSQL
• Microsoft Active Directory
• Windows or Linux OS
• Identity Management concepts
• Batch file and Shell Scripting