ITIL

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DESCRIPTION

ITIL Foundations, has the purpose of certifying that the participant has acquired a fundamental knowledge of ITIL® in relation to its terminology, structure and basic concepts and has understood the central principles of the ITIL® practices for Service Management, as as documented in the core books of the ITIL® Service Lifecycle, published by TSO (The Stationery Office), official publisher of the UK Government’s Cabinet Office (CO).

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