ITIL® 4 Fundamentals The purpose of this course is to certify that the participant has acquired fundamental knowledge of ITIL® in terms of its terminology, structure and basic concepts and has understood the core principles of ITIL® practices for Service Management, as documented in ITIL® Service Life Cycle core books, published by TSO (The Stationery Office), Official publisher of the CO (Cabinet Office) of the UK government.

Why is it important

The ITIL® guide proposes good practices as a tool for the maintenance and improvement of the management of services in organizations, regardless of their sector, since their focus is the monitoring and improvement of their management processes, focused on improving the quality of the services and products provided to its customers.

Complementary services

No complementary products and/or services